Drawing on our team’s skills and experiences as researchers, designers, architects and strategists, we can work with an organization to create a systematic framework that facilitates service delivery for an enhanced user experience. Our human-centered approach will allow us to create a process that is adaptable and will remain relevant as the organization grows over time. Services offered:
We assist in the development and implementation of new services and programs from initial concept through to implementation. Evaluating an organization allows us to develop new solutions to advance output and increase staff and volunteer satisfaction. This is one of the areas where our team’s use of human-centered design research has the most impact.
Service Delivery and Design Models
Ensuring a system or service runs smoothly on a daily basis can be one of the largest and most difficult challenges for any organization. Through the lens of design and user experience we help develop new models and processes to create or improve existing internal services, strategy and infrastructure to better match your community’s needs. We work with you to make operations more effective and efficient, while identifying new opportunities for growth.
Assessing current volunteer roles and needs often reveals opportunities for design. This can be applied to scheduling, recruitment strategy and improved support for coordinators. Whether developing intake processes or training protocol, we will work with you to provide volunteers with a more enjoyable experience and commitment to the organization, encouraging retention.
System and program development for maximized service delivery to your community.
126 St Marks Pl, Unit #3
Brooklyn, NY 11217